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This policy explains what data 8ambet collects when you open an account, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you create an account on 8ambet, we collect the details you submit during registration — your name, contact information, and the payment method you choose to link. For Bangladesh accounts, that includes wallet identifiers associated with bKash or Upay transactions. We collect this data to process your deposits, manage your account wallet, and communicate account-related updates to you directly. We also collect technical data — your device type, browser session identifiers, and the pages you navigate within the lobby. This helps us keep your session stable across devices, particularly on Android handsets where most accounts are active. We do not sell this data to third parties, and we do not share it for marketing purposes outside our own platform. Data relating to your payment activity — including bKash deposit records and Upay transfer references — is retained for the period required to resolve disputes and meet our record-keeping obligations. The exact retention period depends on applicable rules in your eligible region. You can view the transaction history tied to your account directly in your account dashboard after login.
bKash wallet identifiers linked to your account are stored only to process your deposits and match transaction records in your account dashboard.
Upay transfer references are retained for dispute resolution and account reconciliation. You can view these records after login in your account wallet section.
Session and device data is collected to maintain account continuity on Android and other mobile handsets. It is not shared outside the platform.
Messages you send to our support team are stored to track open queries and provide consistent follow-up. They are not used for unrelated purposes.
Not every action connected to your 8ambet experience falls under this policy. Understanding what is and is not covered helps you know where to direct questions about data handling, third-party links, and external payment services.
All data collected when you log in, update your profile, or navigate the lobby falls under this policy. This includes session tokens, login timestamps and device identifiers tied to your registered account.
When you initiate a deposit through bKash or Upay, the transaction passes through those providers' own systems. Their privacy practices are governed by their own policies, not this one.
Game content supplied by studios available in our lobby — including slots and table games — is delivered through their platforms. Data generated inside a game session is governed by this policy only where it flows through your 8ambet account.
If you follow a link from our pages to an external site, that site's own data practices apply. We do not control or review the privacy handling of external destinations.
You have real, actionable choices over the data tied to your account. After login, your account dashboard shows the personal details on record — name, contact information and the payment methods currently linked, including bKash or Upay wallet references. If any detail is incorrect, you can raise a correction request through our support channel and we will update the record once we have verified your identity against the information you originally submitted. If you want to know what specific data we hold on your account, you can submit a data inquiry through the support contact details listed in the section below. We aim to respond within the timeframe required by applicable rules in your region. Eligibility to exercise these rights depends on your local law and the eligible region your account is registered under. Where a request cannot be fulfilled, we will explain the reason in our response.
Log in and open the account dashboard to see the personal details and transaction history currently on file for your account.
Submit a correction request via our support channel with the updated information. We verify against your original registration before making changes.
Send a written inquiry asking what data we hold. We respond within the timeframe applicable to your eligible region under local rules.
If you believe data tied to your account is being handled incorrectly, contact support with a clear description and we will investigate and follow up.
For any question about how your data is handled, reach us through the channels below. Privacy-related requests are treated separately from general account support — include your registered contact detail so we can match the inquiry to your account record.
Send privacy questions to our support email address listed in your account dashboard. Include your registered name and the nature of your request so we can locate your record quickly.
Open the live chat from the lobby or account page. Tell the agent your query is privacy-related and they will route it to the correct team for follow-up.
Log in and use the in-account message option to submit a formal data request. This route keeps the inquiry tied directly to your account record.
We use cookies and session identifiers to keep your account active across a browsing session without requiring you to re-enter your details each time. You can adjust cookie preferences through your browser settings. Clearing cookies will end your current session and require a fresh login. We apply access controls to limit which internal teams can view account-level data, and we do not grant blanket access to payment records including bKash or Upay transaction references. Data we no longer need for the purposes described in this policy is deleted or anonymised according to the retention schedule applicable to your eligible region.
Session cookies keep your account active during a single visit. Adjusting or clearing cookies through your browser ends the session. Persistent cookies, where used, can be reviewed and removed via browser settings.
Access to your account data is protected by login credentials you set at registration. Keep these credentials private. If you suspect unauthorised access, contact support through the paths listed above immediately.
We retain account and transaction records — including bKash and Upay references — for the period necessary to meet record-keeping obligations and resolve disputes. The period varies by eligible region and applicable local rules.
When this policy changes, the updated version is published on this page with a revised effective date. Continuing to use your account after the update date means you have seen the revised terms.
These are questions we hear from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on them.
No. bKash and Upay wallet references linked to your account are used only to process your transactions and match records in your account dashboard. We do not share payment identifiers with third parties for marketing or unrelated purposes.
Yes. Log in and open your account dashboard to view the personal details and transaction history on record. For a broader data inquiry, contact our support team through the email or live chat paths listed on this page.
Submit a correction request via support — email or live chat both work. Include the detail that needs changing and the correct version. We verify against your original registration information before updating the record.
This policy applies to accounts registered under eligible regions where 8ambet operates. Access to the platform and the rights described here depend on your local law and whether your region is eligible. If you are unsure, contact support before proceeding.
Retention periods vary by eligible region and the applicable local rules that govern record-keeping and dispute resolution. The schedule for your account is determined by those rules. Data no longer needed is deleted or anonymised accordingly.
If your account becomes inactive, we retain data only for as long as required by record-keeping obligations applicable to your eligible region. After that period, account data is deleted or anonymised. Contact support to ask about the status of a specific account.